01
Confirming coverage
The written terms identify whether manufacturing defects, internal support issues, surface defects present on arrival or included accessories are covered, together with the applicable period and remedy.
02
Care-related exclusions
Coverage may exclude damage caused by prohibited cleaners, unsupported storage, sharp objects, excessive force, unauthorized repair, color transfer or use contrary to supplied instructions, subject to applicable law.
03
Evidence and resolution
Contact customer service with the model reference, delivery date and a concise description. Only necessary evidence should be requested. Depending on the confirmed terms and issue, support may include guidance, parts, repair, replacement or refund.