01
Current processing
The website stores age confirmation, language and cookie preferences in the visitor’s browser. The optional enquiry builder prepares a message locally and does not send it to a VAELOURA server.
If a visitor continues through WhatsApp or email, the message is handled by that service and by VAELOURA customer service. The website does not collect card details, account passwords, identity documents or intimate personal information.
02
Enquiries and commercial records
When a private enquiry progresses, customer service may retain contact details, destination, configuration choices, quotation history, payment references, delivery details and support correspondence to answer the request, perform an agreed transaction, prevent fraud and meet legal obligations.
Only information reasonably needed for the enquiry should be shared. Privacy or deletion requests may be sent to the customer-service email shown on the website, subject to records that must be retained by law or for an active transaction.
03
Consent and international service providers
Optional analytics or advertising technology remains off until the visitor makes a valid choice and the implementation satisfies applicable consent rules. Necessary security and preference storage is separated from optional tracking.
WhatsApp, email providers, hosting, carriers and payment services may process data in other countries under their own terms. Current provider details should be confirmed before sharing sensitive or regulated information.