01
Defects and transit damage
A reported defect or transit damage is assessed separately from a change-of-mind request. Contact customer service promptly, preserve the packaging and provide only the evidence reasonably required to review the issue.
02
Bespoke configurations
A made-to-order configuration may not be eligible for change-of-mind cancellation or return where local law allows that exception. This does not remove mandatory rights for defects, damage or material misdescription.
03
Sealed hygiene goods
Where local law permits, opening or breaking a clearly disclosed hygiene seal may limit a change-of-mind return. Do not return a product before customer service provides the correct destination and instructions.