01
Can I place an order on this website?
No online order is created. Choose a model and contact customer service for current specifications, destination availability and a written quotation. Nothing becomes binding until the final details and applicable terms are confirmed directly.
02
Which payment methods are available?
After the configuration and total are confirmed, available manual payment instructions may include bank transfer, WeChat Pay or Alipay. Never send money to an account that has not been confirmed through the verified customer-service details on this website. WhatsApp is used for communication only.
03
Who may use the website?
The brand and products are intended only for adults 18+ who are also old enough to buy the product in their location. VAELOURA rejects youth-coded or age-ambiguous requests.
04
Are the images real product photographs?
Yes. The catalogue uses representative photographs of mature adult companion products. Exact configuration, dimensions, finish and availability may differ and are confirmed privately.
05
Are the products certified to ISO 3533?
No certification or conformity claim is being made. ISO 3533:2021 is an internal reference for safety and user-information review until supporting evidence establishes any broader statement.
06
Where will VAELOURA ship?
Enquiries are currently accepted for the United States, Canada, United Kingdom, Australia, New Zealand, Mexico, Brazil, Chile and Uruguay. Final availability, carrier acceptance and import requirements are confirmed for the exact destination before payment.
07
Will packaging identify the product?
A plain outer carton is requested for eligible routes, while customs and carrier declarations remain accurate. The quotation confirms the available packaging and delivery basis for the destination.