01
Is VAELOURA currently accepting orders?
The website does not accept online orders. Visitors may make a private enquiry about current concepts, verified specifications and destination availability; an enquiry is not an order or payment obligation.
02
Who may use the website?
The brand and products are intended only for adults 18+ who are also old enough to buy the product in their location. VAELOURA rejects youth-coded or age-ambiguous requests.
03
Are the images real product photographs?
Yes. The catalogue uses representative photographs of mature adult companion products. Exact configuration, dimensions, finish and availability may differ and are confirmed privately.
04
Are the products certified to ISO 3533?
No certification or conformity claim is being made. ISO 3533:2021 is an internal reference for safety and user-information review until supporting evidence establishes any broader statement.
05
Where will VAELOURA ship?
The United States, Canada, United Kingdom, Australia and New Zealand are priority review markets. Mexico, Brazil, Chile and Uruguay follow after verification. Every other destination remains closed until its review is complete.
06
Will packaging identify the product?
The intended outer packaging is neutral, but customs and carrier declarations must remain accurate. Final packaging details will be confirmed before a destination opens.